COMplaint

Plaza Damansara ke Putrajaya tak la jauh mana untuk sampai dalam masa satu hari.

Tapi bila menggunakan perkhidmatan kiriman pos laju, dorang pon ada prosedur tertentu, dan mesti la kena ikut.

Justeru, apa yang dikatakan urgent, walau ikut kiraan ia wajar sampai by noon since poslaju pick up dari pagi, tapi opkos la, rancangan adalah perancanganyang tak semestinya jadi nyata setiap kali.

Kesimpulannya, pukul 2.45pm parcel penting tersebut tak sampai lagik kat cawangan Putrajaya. Lalu, kesannya customer tak dapat collect kad beliau pada waktu yang beliau mau.

Aku bagitau customer & willing untuk stay office sampai pukul 4.00pm untuk monitor pukul berapa kad dia sampai.

Tapi, customer tuh cuma cakap 'takpe, it's ok & never mind' & dia akan contact CRU. Call ended.

Stupid me took few seconds to realised CRU is complaint unit.

Sempurna sungguh. It's middle of February, & I'm getting a complaint. Daebakk.


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Being a customer is a perfecto.

You can force people doing things they're not paid for include made them go to office on their off day. Still, when you didnt get things done the way you want you still have right to drop an email or just randomly call 24-hrs number and lodge a complaint which for sure isnt a good thing.

Still. As a customer you have right to do that. So-customers-always-right-thing.


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Heh, there's nobody to be blamed except for me myself. My bad luck I guess.

Tapi, opkos ada sebab untuk sume apa yang terjadi. At least, this is new experience.

Fin.




P/S: I need ice cream sambil berpikir jawapan nak dibagi kat superior when he gets a complaint from this customer.
Ice creammmmmm~~